Cradle delivers a full range of services for Auto-Id requirements. Apart from premium products from labelling through hardware, to software solutions, our value added service offerings are a key component to our business.
Cradle is also the developer of the Granite WMS warehousing solution - see www.granitewms.com for more information
Strategy, Planning & consulting
Our experienced consultants, together with those of our partners, are geared to understand the specifics of your business and to deliver a solution with a planned implementation approach and a support plan to ensure ongoing success of the system.
Our experience in the Auto-Id industry includes advice on specialized labelling requirements, site survey reports for Wireless networks and software selection across the entire field of Auto-ID.
We have partnered with finance houses to even bring alternative purchasing options to the table.
The technical implementation team will ensure that the system, the databases, the scanners and the processes work together seamlessly. They can train the operators and assist them to become proficient in the operation of the system.
The implementation team will also install wireless networks, printing and scanning hardware and the associated software solutions.
In many cases, these services are provided together with our implementation partners and other Independent software vendors (ISV's)
Support is offered by the implementation teams and by the Cradle Help-desk and support team.
Remote support is a key success factor.
Cradle can structure support contracts, monthly preventative maintenance plans, upfront support hours and in-field, on site support personnel.
Back at the office, we have repair facilities for printers, and mobile scanners in both Cape Town and Johannesburg.